A project charter is a document that outlines the goals, objectives, and stakeholders of a project. It is typically created at the beginning of a project and is used to guide the project team and ensure that all stakeholders are on the same page.
Project Charter: Project Sauce & Spoon Pilot Rollout
Date : July 2021
Project Summary
A pilot project will be launched at two restaurant locations, Sauce & Spoon North and Sauce & Spoon Downtown, to test the use of tabletop menu tablets. The introduction of menu tablets will enable clients to turn tables more quickly and serve a broader number of guests. Furthermore, it will assist clients in gathering data for tracking metrics. In addition, it will allow clients to offer their customers a digital experience. The desired outcomes of the project are to improve table service productivity and efficiency. This will increase the average check total, decrease average table turn time, cut food waste, increase daily guest count and increase kitchen staff work satisfaction.
Project Goals (Smart)
● Improve table service productivity by installing tabletop menu tablets at two restaurant locations within three months, i.e., by the beginning of the second quarter.
● Increase profit by approximately 15% by selling more appetizers and beverages by the end of Q2.
● Reduce average table turn times by approximately 30 minutes by the end of the second quarter (Q2), resulting in a shorter waiting time for customers
● Prepare a plan for training staff on the updated system after implementation of TBD actions by the end of TBD.
● Reduce food waste by 25% by introducing tablets at all restaurant locations by the end of June, resulting in lower fixed costs.
● Increase the daily guest count at the North location by 10% and at the Downtown location by 20%. Overall, this represents an increase of 15%. The deadline for achieving this goal is the end of June. The actions to be taken in order to achieve this goal have yet to be determined. As a result of this goal, revenue increases.
● Increase the satisfaction of the kitchen staff after the implementation of TBD actions by TBD date, resulting in TBD uses.
● Implement the menu item add-on feature and coupons by investigating which tablet package includes these features.
● Increase the mix of products
● To ensure seamless integration of the tablet software with the existing systems, they must be set up to be compatible.
Deliverables
● Increase the average check total by 10%, i.e. $75
● Reduce the time it takes to turn a table by 30 minutes
● Reduce food waste by 25%
● Increase daily guest counts by 10% at the North location and by 20% at the Downtown location.
● Metrics for employee satisfaction are to be determined.
● Recruit more employees
Scope and Exclusion
In-Scope:
● Tablet and related software,
● Creation of training program,
● Hiring staff
● Tracking related metrics to goals.
● Rollout of program in the bar area of Sauce & Spoon North and Downtown
Out-of-Scope:
● Policy Change of order returns
● Rollout of program in primary dining area.
● Rollout of program in the any other Sauce & Spoon restaurants outside of North and Downtown
Benefits & Costs
Benefits:
● Improved Table service productivity and efficiency
● Increased Profits by increasing the average check total
● Decreased customer wait time
● Reduced fixed costs by reducing food waste
● Increased revenue by increasing the number of customers on a daily basis.
● Increased satisfaction with the work of service staff.
Costs:
● Terrific Tablets - Total: $50,550
○ Training Material and Fees: $10,000
○ Hardware and Software Implementation across locations: $30,000
○ Maintenance/ ITFees (Through EOY): $5,000
○ Website Update and Digital Menu Design: $5,000
Appendix:
Misalignment 1
Who are the stakeholders?
- Deanna (Director of Operations)
- Gilly (General Manager, North)
- Alex (General Manager, Downtown)
- Seydou (Restaurant Consultant)
What was the topic of disagreement? When do project stakeholders disagree on a particular topic?
Deanna believes that the tablet software and the point-of-sale software may not be compatible. She proposes seamless integration. Misalignment raised during Week 1 - Meeting: Clarifying Project Goals
Who is the “decision-maker”?
Deanna (Director of Operations)
How is the misalignment clarified?
It was suggested by Seydou to consult with the account services team, since they have significant experience with the software
What is the final decision regarding the misalignment?
Peta to work with Seydou and account services team to resolve the software compatibility issue.
Misalignment 2
Who are the stakeholders?
- Deanna (Director of Operations)
- Gilly (General Manager, North)Alex (General Manager, Downtown)
- Seydou (Restaurant Consultant)
What was the topic of disagreement? When do project stakeholders disagree on a particular topic?
Alex would like to reallocate some of the FOH payroll to hire more kitchen staff to meet higher demand. Gilly does not wish to give up the FOH payroll in case they need to hire additional hosts or bartenders. Disagreement occurred on Week 1 - Decrease Guest Wait Time via Video Chat.
Who is the “decision-maker”?
Deanna (Director of Operations)
How is the misalignment clarified?
Yet to be clarified. Waiting for more data.
What is the final decision regarding the misalignment?
TBD
Misalignment 3
Who are the stakeholders?
- Deanna (Director of Operations)
- Carter (Executive Chef)
- Gilly (General Manager, North)
- Alex (General Manager, Downtown)
What was the topic of disagreement? When do project stakeholders disagree on a particular topic?
According to Carter, the return policy on orders will be adjusted since there will be electronic proof of the order on the tablet. Therefore, the policy change is justified. Gilly is unaware of the policy change and does not agree to the change as it is likely to dampen the confidence of Service staff. A disagreement occurred during Week 1 - Meeting: Scope Details.
Who is the “decision-maker”?
TBD
How is the misalignment clarified?
Carter, Alex, and Gilly agreed to discuss and resolve the policy change matter at a separate meeting. The situation has not been clarified. To be determined.
What is the final decision regarding the misalignment?
Agreed to remove the goal from the scope of the project. The outcome of the policy change is yet to be determined.
Misalignment 4
Who are the stakeholders?
- Deanna (Director of Operations)
- Carter (Executive Chef)
- Gilly (General Manager, North)
- Alex (General Manager, Downtown)
What was the topic of disagreement? When do project stakeholders disagree on a particular topic?
Carter suggested that employee satisfaction should be a goal of the current project. Peta expressed concern regarding the inclusion of this objective in the project, since it should be accomplished independently. A disagreement occurred in Week 1 - Meeting: Scope Details.
Who is the “decision-maker”?
Peta
How is the misalignment clarified?
Peta asked Carter to provide a specific set of metrics for measuring employee satisfaction. As a result, Carter has agreed to work with PETA.
What is the final decision regarding the misalignment?
The project goal should be defined by Peta and Carter together.